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Incident Report
Incident Report

1. Incident Details - 5W1H

Incident ID:
Reported By:
Website Affected:
?Which website is affected?
Incident Type:
?What kind of incident is it?
Severity:
?How severe is the incident?

2. Incident Description - 5W1H

Time Notified:
Time Started to Fix:
Time Resolved:
Description (What):
?What happened? Describe the incident in detail.
Where:
?Where did the incident occur (e.g., specific page, server, function)?
Who:
?Who is affected and who identified the incident?
Why (Suspected):
?What is the suspected cause of the incident (if known)?
How:
?How did the incident occur (if known)?
Impact (What):
?What is the impact of the incident on the business and users?
Error Messages (What):
?What error messages were displayed (if any)?
Status:
IP Address:
?Enter relevant IP addresses involved in the incident
Screenshot/File Upload:

3. Actions Taken - How

Immediate Actions:
?What actions were taken immediately after the incident was detected?
Troubleshooting Steps:
?What steps were taken to troubleshoot and resolve the incident?
Resolution (How):
?How was the incident resolved?

4. Root Cause Analysis - Why

Root Cause:
?What was the root cause of the incident?

5. Preventive Measures - How

Recommendations:
?What actions can be taken to prevent similar incidents in the future?

6. Contact Information

RunCloud Support: https://manage.runcloud.io/support/tickets
Vultr Support: https://www.vultr.com/support/
JVH Colocation: https://jvhnetwork.co.th/th/colocation

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