Privacy Policy

1. Who We Are

AskCard.io is an AI-powered tarot reading platform that provides personalized spiritual guidance and insights. Our website address is: https://askcard.io

We are committed to protecting your privacy and ensuring the security of your personal information while providing you with meaningful tarot readings and spiritual guidance.

2. Information We Collect

Personal Information

When you use our service, we may collect the following information:

• Account Information: Name, email address, password, and profile photo
• Profile Details: Birth date, birth time, birth location (for astrological readings)
• Payment Information: Billing address and payment method details (processed securely through Stripe)
• Reading Preferences: Deck style, reading style, and personalization settings

Usage Data

We automatically collect certain information when you use our service:

• Questions and Readings: Your questions, selected cards, and reading results (if you enable history)
• Technical Data: IP address, browser type, device information, and usage patterns
• Cookies and Tracking: Session data, preferences, and analytics information

3. How We Use Your Information

We use your information for the following purposes:

• Provide Services: Generate personalized tarot readings and spiritual guidance
• Account Management: Create and manage your account, process payments, and provide customer support
• Personalization: Customize your reading experience based on your preferences
• Communication: Send you important updates, newsletters, and promotional content (with your consent)
• Analytics: Improve our services, analyze usage patterns, and develop new features
• Legal Compliance: Comply with applicable laws and regulations

4. AI and Data Processing

AskCard.io uses artificial intelligence to generate personalized tarot readings:

• AI Processing: Your questions are processed by AI models (OpenAI GPT and Google Gemini) to generate readings
• Data Transmission: Questions are sent to AI providers' servers for processing
• No Personal Data: We do not share your personal information with AI providers
• Anonymization: Questions are processed without identifying information

5. Data Sharing and Third Parties

We only share your information with trusted third parties when necessary:

Service Providers

• Payment Processing: Stripe (for secure payment processing)
• AI Services: OpenAI and Google (for generating readings)
• Hosting: Cloud hosting providers for website infrastructure
• Analytics: Anonymous usage analytics to improve our service

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

6. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security systems are regularly updated and monitored
• Secure Infrastructure: Hosted on secure, compliant cloud platforms

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• View Data: Access your personal information through your account settings
• Update Information: Modify your profile, preferences, and settings
• Delete Account: Request deletion of your account and associated data
• Export Data: Download your personal data in a portable format

Privacy Settings

• Reading History: Enable or disable saving of your questions and readings
• Email Preferences: Control marketing and notification emails
• Cookie Settings: Manage cookie preferences in your browser

8. Data Retention

We retain your information for the following periods:

• Account Data: Until you delete your account
• Reading History: Until you disable the feature or delete your account
• Payment Records: As required by law (typically 7 years)
• Usage Logs: 90 days for security and analytics purposes

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

• Authentication and session management
• Security and fraud prevention
• Basic site functionality

Preference Cookies

• Theme preferences (dark/light mode)
• Language and region settings
• Personalization options

Analytics Cookies

• Usage patterns and site performance
• Feature popularity and user behavior
• Error tracking and debugging

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Compliance with international data protection laws
• Standard contractual clauses with service providers
• Adequate protection measures for cross-border transfers

11. Children's Privacy

AskCard.io is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. When we do:

• We will notify you via email or through our website
• The updated policy will be posted on this page
• The "Last Updated" date will be revised
• Continued use of our service constitutes acceptance of the updated policy